FAQ
Ordering
Do I need an account?
No. You can check out as a guest. You will need your order number and email to use Track order on sbxffe-wp.myshopify.com.
How do I know my order went through?
A confirmation email arrives within minutes. If it has not, check your spam folder, then email Contact@Nexusoiare.shop — do not place a second order, as that usually creates a duplicate charge.
Can I change my order after placing it?
Address and item changes are possible before dispatch only. Email us immediately with your order number. Once an order dispatches it has to be handled as a return.
Can I cancel?
Yes, free of charge, any time before dispatch. See our Cancel order page.
Do you have a minimum order?
No.
Pricing and Payment
How do you set your prices?
Lean operations and no retail floor space keep our prices competitive. Every item is new, genuine, and sealed.
What payment methods do you take?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay.
Payments are handled by Shopify Payments. Card details go directly to Shopify Payments and never touch our servers.
When is my card charged?
At checkout, when the order is placed, in USD ($).
Do you charge sales tax?
Yes, calculated at checkout from your delivery address, in states where we have an obligation to collect. That includes Georgia, where we are located. Tax-exempt buyers must email documentation before ordering.
Is there a fee for shipping?
No. Free standard shipping on every order, no minimum.
Shipping
How long will it take?
1–2 business days handling, then 3–7 business days in transit — 4–9 business days total.
Orders placed before 2:00 PM ET on a business day are processed the same day. Orders placed after 2:00 PM ET, on a weekend, or on a U.S. federal holiday start their handling time on the next business day.
Where do you ship?
We ship to all 50 U.S. states and Washington, D.C. We do not ship to U.S. territories (such as Puerto Rico or Guam), APO/FPO/DPO addresses, international addresses or package forwarding services.
Do you ship to P.O. boxes or APO/FPO?
We ship with UPS, which delivers to street addresses. Please use a street address; if you only have a P.O. box or APO/FPO/DPO address, email us before ordering.
Will I get tracking?
Yes, emailed at dispatch. We ship with UPS. Allow up to 24 hours for the carrier's first scan.
My tracking has not updated in days.
If it has been 5 business days with no movement, email Contact@Nexusoiare.shop and we will open a carrier trace.
Why did my order arrive in two boxes?
Larger orders occasionally ship in more than one box and may arrive on different days. Shipping is always free, and you are charged only once.
Returns and Refunds
What is the return window?
You have 30 days from delivery to request a return, for items that are new, unused, and in original packaging with all accessories. The 30 days is the deadline to ask us — not a deadline for the item to reach us.
How do I start a return?
Email Contact@Nexusoiare.shop with your order number and reason. We issue an RMA within 1 business day. An item sent back without an RMA cannot be matched to your order and may be refused, so always ask first. (A parcel you refuse at the door and never accept needs no RMA — see Who Pays Return Shipping in our Returns & Refunds policy.)
Who pays return shipping?
We do. Every return is free, whatever the reason. A prepaid return label is included in your package, there is no restocking fee, and nothing is deducted from your refund. A parcel you refuse at the door is also refunded in full with no deduction. The full table is under Who Pays Return Shipping in our Returns & Refunds policy.
How long do refunds take?
5 business days from inspection on our side, then 3–10 business days for your bank to post it.
Can I exchange instead?
Email Contact@Nexusoiare.shop within 30 days of delivery with your order number and the model you would like instead, and we will confirm the difference in price either way.
For defects or wrong items we ship the correct unit immediately at no charge.
What cannot be returned?
Gift cards and items damaged by misuse. The full list is in our Returns & Refunds policy.
Products and Warranty
Are your products genuine?
Yes. Every item Nexusoiare ships is new, sealed and manufacturer-branded. We never sell replicas or counterfeits. We do not sell refurbished, reconditioned, or open-box goods; if we ever list one, it will say so in the product title, on the product page, and at checkout. See Product Authenticity.
Is the manufacturer warranty valid?
The term is set by the manufacturer and varies by brand and product. Check the manufacturer's website or the packaging for the exact term.
What we can tell you honestly: we are not an authorized dealer for, or affiliated with, any of the brands we carry, and several manufacturers limit warranty service to units bought from their own authorized retailers. That is why we back you ourselves — see our Warranty policy for what we cover and for how long.
Our own Limited Warranty runs for 12 months from delivery.
Our Limited Warranty covers every product we sell. It is extended to the original purchaser only and is not transferable.
How do I make a warranty claim?
Within 30 days of delivery, come to us — free replacement or full refund, your choice, with a prepaid return label and no restocking fee. After 30 days, contact the manufacturer directly with your proof of purchase; if they ask for retailer details, email us and we will supply your invoice and any documentation they need.
If a manufacturer refuses the claim because we are not an authorized dealer, come back to us and we repair, replace, or refund at our cost — see our Warranty policy.
Do I get the full accessory kit?
Yes. You receive the complete retail pack exactly as the manufacturer supplies it.
Choosing the Right Product
What do you sell?
We sell accessories for Pokémon and other standard-size trading cards: card sleeves, toploaders and card holders, binders and pages, and deck boxes and storage. We do not sell cards.
Which brands do you carry?
Ultra PRO, Dragon Shield, Vault X. Every unit is new, sealed, and manufacturer-branded.
Still unsure which model is right?
Email Contact@Nexusoiare.shop with what you are storing or playing (for example, Pokémon cards in a binder or a sleeved deck) and we will suggest the right size and product. We would rather help you choose right than process a return.
Privacy and Account
What do you do with my data?
Only what is needed to fulfill your order, support you, and — with your consent — market to you. Full detail in our Privacy Policy.
How do I delete my data?
Use our Your Privacy Choices page or email Contact@Nexusoiare.shop with the subject Privacy Request. We confirm receipt within 10 business days and respond within 45 days. Completed order records are retained for tax purposes.
How do I stop marketing email?
Use the unsubscribe link in any message, or email us.
Question Not Answered Here?
Email: Contact@Nexusoiare.shop
Hours: Monday–Friday, 9:00 AM – 6:00 PM ET
Response time: within 1 business day