Track Your Order

Find Your Order Status

Use the order status link in your order confirmation email, or the tracking link in your shipping confirmation email. If you have an account, you can also sign in at sbxffe-wp.myshopify.com to see your orders.

If you cannot find your order number, email Contact@Nexusoiare.shop from the address you ordered with and we will look it up.

What Each Status Means

Status What is happening What to do
Order received Payment authorized, order queued Nothing — you can still cancel free
Processing Being picked and packed, 1–2 business days Cancel or change the address now if needed
Dispatched Handed to the carrier, tracking emailed Track with the carrier
In transit Moving through the carrier network, 3–7 business days Watch for the delivery date
Out for delivery On the truck today Watch for your UPS delivery today
Delivered Carrier recorded delivery Inspect it and report any damage within 30 days
Exception Carrier hit a problem — bad address, weather, damage Contact us, we will open a trace
Cancelled Order cancelled, refund issued Refund posts in 3–10 business days, depending on your bank

Timeline

Handling 1–2 business days
Transit 3–7 business days
Total 4–9 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Common Tracking Questions

My tracking number does not work yet.

Carriers take up to 24 hours to scan a parcel into their system. A number showing only "label created" has not been collected yet.

Tracking has not moved in days.

5 business days without movement is our threshold — email us with your order number and we will open a carrier trace immediately.

It says delivered but nothing is here.

Check with household members and neighbors, and look at any safe-drop location the carrier photographed. Then open a case with the carrier and tell us within 30 days of the delivery scan so we can push the trace.

My order arrived in separate boxes.

Larger orders occasionally ship in more than one box and may arrive on different days. Each parcel has its own tracking number.

The delivery date moved.

Carrier estimates shift with weather and network volume — transit times are estimates, not guarantees. If your order has not dispatched yet and we cannot ship it inside our stated window, we will email you before that window expires with a revised date and the option to cancel for a full refund; see our Shipping Policy. Once a parcel is with the carrier it can no longer be cancelled, but you can still return it free, like any return — we cover return shipping, charge no restocking fee, and deduct nothing from your refund. See our Returns & Refunds policy.

Damaged on Arrival

Report within 30 days of delivery with photos of the item, the box, and the shipping label. Keep all packaging until the claim closes — carriers deny claims without it. We replace or refund in full, at your choice, at no cost to you.

Need Help?

Have your order number and the email used on the order ready.