Product Authenticity
Our Commitment
Every product Nexusoiare sells is new, genuine, and manufacturer-branded. We do not sell replicas, counterfeits, knock-offs, or unauthorized clones — ever. If an item is anything other than a new retail unit of the brand and model shown, it is not listed on this site.
What "New" Means Here
Unless a product page explicitly says otherwise, every item is:
- New and unused — never owned, returned, or refurbished
- In sealed manufacturer packaging with factory seals intact
- Complete — everything the manufacturer includes in the retail pack
- Retail stock, never display or sample items
We do not sell open-box, refurbished, or reconditioned goods. If we ever do, it will be stated in the product title, on the product page, and at checkout — never in fine print.
Brands We Carry
Ultra PRO, Dragon Shield, Vault X
Brand names, logos, and model numbers are the property of their respective owners. We use them to identify the goods we sell. We are not affiliated with, sponsored by, or endorsed by any of these manufacturers, and we are not an authorized dealer for any of them. We are also not affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Creatures Inc. or GAME FREAK inc. "Pokémon" appears on our site only to describe accessories sized for Pokémon and other standard-size trading cards; we do not sell trading cards.
Warranty
Every item we ship is new and genuine, and your order confirmation email is your dated proof of purchase for any warranty claim. Coverage itself is the manufacturer's decision, not ours. Several of the brands we carry limit their written warranty to units bought from their own authorized retailers, and we are not an authorized dealer for, or affiliated with, any of the brands we carry (see Brands We Carry above). Read the term shown on a product page as the manufacturer's published term for that model — it varies by brand, category, and model. It is not our guarantee that a claim will be honored.
In the first 30 days after delivery, come to us — not the manufacturer. Report a defect within 30 days of delivery and you get a free replacement or a full refund, your choice, with a prepaid return label and no restocking fee. See our Returns & Refunds policy.
After 30 days, the claim goes through the manufacturer's warranty: contact the manufacturer directly with your proof of purchase. If they ask for retailer details, email Contact@Nexusoiare.shop and we will supply your invoice and any documentation they need. The repair, replace, or credit decision is then the manufacturer's, not ours.
Because of that, we carry the risk ourselves rather than leaving it with you: if a manufacturer declines your claim on authorized-dealer grounds within the first 12 months, contact us — we will repair, replace, or refund at our cost. This commitment, and everything else we promise in writing, is set out in full in our Warranty policy.
Price Comparisons
A discounted price never means a used, grey-market, or lower-specification unit.
The "list price" we compare against is the manufacturer's suggested retail price for that model, and we use it only where it is a genuine, current MSRP that the manufacturer actually publishes and that reflects prices at which the model is substantially sold in the U.S. market. We do not compare against a discontinued, inflated, or invented reference price. If a model's real market price has moved away from its MSRP, we drop the comparison and show the price on its own.
If You Suspect a Problem
Contact us immediately at Contact@Nexusoiare.shop with your order number and photos of the item and its packaging.
If we confirm an item is not genuine as described, you get a full refund including all shipping, a prepaid return label, and no restocking fee — regardless of how much time has passed since delivery. We will also remove the item from sale while we check it with our supplier.
Signs worth reporting: packaging with misspellings or off-color printing, missing manufacturer branding, a pack count lower than stated, or sleeves or holders that are inconsistent in size, color or finish.
Reporting to Us and to Brands
We cooperate fully with brand-protection teams. Manufacturers and rights holders may contact Contact@Nexusoiare.shop with authenticity or listing concerns and will get a response within 1 business day.
Contact
Nexusoiare
809 Green St, Warner Robins, GA 31093, United States
Email: Contact@Nexusoiare.shop
Hours: Monday–Friday, 9:00 AM – 6:00 PM ET