Contact information
We Would Love to Hear From You
Questions about a product, your order, or anything else — the team at Nexusoiare is here to help.
| Channel | Details |
|---|---|
| Business name | Nexusoiare |
| Contact@Nexusoiare.shop | |
| Contact form | sbxffe-wp.myshopify.com/pages/contact |
| Business address | 809 Green St, Warner Robins, GA 31093, United States |
| Hours | Monday–Friday, 9:00 AM – 6:00 PM ET |
We answer email within 1 business day. Messages sent evenings, weekends, or on U.S. federal holidays are answered the next business day.
Reach the Right Place Faster
| What you need | Where to go |
|---|---|
| Where is my order? | Track order — have your order number and email ready |
| Cancel an order that has not shipped | Cancel order |
| Start a return or get an RMA | Email us with "Return" and your order number |
| Report a damaged or wrong item | Email us with photos of the item, box, and shipping label |
| Warranty help | Email us with "Warranty" and your order number. After the first 30 days, also contact the manufacturer with your proof of purchase, and come back to us if they ask for retailer details or refuse the claim. See our Warranty policy |
| Privacy request or data deletion | Email us with "Privacy Request" in the subject |
| Authenticity concern | Email us with photos of the item and its packaging |
| Product safety concern or injury | Email us with "Safety" in the subject. See our Warranty policy, section 5 |
| Press, brand, or wholesale inquiry | Email us with "Business" in the subject |
What to Include
Telling us these up front usually saves a full day of back-and-forth:
- Your order number (in your confirmation email)
- The email address used on the order
- The product name or model number
- For damage or defects: photos or a short video, plus the outer box and shipping label
Before You Buy
Not sure which size or product fits your cards? Email us at Contact@Nexusoiare.shop with what you are storing or playing, for example Pokémon cards in a binder or a sleeved deck, and we will suggest the right product — including when the cheaper one is the right answer.
Response Times
| Channel | Typical response |
|---|---|
| Within 1 business day | |
| Return / RMA requests | Within 1 business day |
| Damage and defect claims | Within 1 business day, with next steps |
Nexusoiare · Secure payments via Shopify Payments · Returns within 30 days · Free shipping across the United States